Internal Knowledge Base Solutions

With our many years of providing customer service we’ve recognized that having a great knowledge base enables your customer service department to provide the very best and most efficient customer service. In an age where we have data all over our organizations whether it be our CRM or ERP we find that agents can be responsible for using many different channels to obtain information relevant to helping their customer. Here at Brand Protect Plus we provide a custom tailored knowledge base solution to centralize channels of information to empower your customer service teams. A good knowledge base will reduce your talk time, speed up your emails, reduce the amount of abandoned calls you may have ultimately resulting in better customer satisfaction.