We offer a variety of plans to support virtually all call center needs. Outlined below are different plans that our team can help you find the best fit your organization.
We pride ourselves in being a turn-key call center solution. Our agents are experts in dealing with all aspects of customer service ranging from handling warranty to risk management issues. We provide a scalable support structure, technical troubleshooting, product upsales, warranty redemption, and more. We have a perpetual training program assuring an up to the minute knowledge of our clients’ products or services, allowing our team to focus on what truly matters: your customers. This commitment to our call center professionals is an integral component of our goal to achieve consistent first call resolutions.
No matter if you are currently outsourcing or have an in-house customer service department, we make the on boarding process as seamless as possible regardless of industry, volume, or support model (shared, dedicated, overflow) chosen. We can help you from the very start. Our team is experienced in developing new standard operating procedures, training programs, FAQs, reporting and KPIs to fit your needs.