The need for multichannel solutions beyond the standard inbound and outbound call center support is constantly growing among customers in every industry. The opportunity to allow customers to choose their preferred channel of communication provides the first positive experience for the customer.
Many of the top retailers are now allowing manufacturers to respond to reviews posted on their websites with an official response. This adds a whole new communication channel for customers and manufacturers to assist one another.
Our staff is able to track and communicate with any customer who leaves feedback about a product or experience on a retailer's website. Since word of mouth can spread quickly throughout the internet, promptly approaching the situation is important.
We pride ourselves in being a turn-key solution; however, each one of our solutions can be served as a stand alone service. We can customize our solutions to fit the needs of any sized business.