The need for multichannel solutions beyond the standard inbound and outbound call center support is constantly growing among customers in every industry. The opportunity to allow customers to choose their preferred channel of communication provides the first positive experience for the customer.
Having a presence on popular social media sites allow companies to reach new markets or improve communication within current markets. Not only does social media provide another outlet for customers to receive assistance along with insights into customers purchasing trends and the true opinions on their products. Monitoring these sites and being able to reply to any tweets or posts will ensure customer satisfaction.
Continue to be accessible to your customers everywhere they go. From reaching out to them when on your website or allowing them to reach out to you for help. Starting with standard responses, but personalizing them for the individual customers’ needs; our agents can easily assist customers no matter if its a typical troubleshooting question, asking where to purchase a product, or setting up a warranty replacement.
Utilizing a response management system that allows us to centralize each email even from multiple email addresses. Our response management solution ensures that each email for your individual customer is handled by the same agent in a conversational view. This strategy eliminates miscommunication issues and allows us to effectively provide personal attention to your customer from start to finish.
Receive product reviews?
Respond directly to reviews
Log reviews in a CRM
Answer posted questions
Monitor review updates
Many of the top retailers are now allowing manufacturers to respond to reviews posted on their websites with an official response. This adds a whole new communication channel for customers and manufacturers to assist one another.
Our staff is able to track and communicate with any customer who leaves feedback about a product or experience on a retailer's website. Since word of mouth can spread quickly throughout the internet, promptly approaching the situation is important.
We pride ourselves in being a turn-key solution; however, each one of our solutions can be served as a stand alone service. We can customize our solutions to fit the needs of any sized business.